Product Returns can be made in the following 2 ways:

1. Simultaneous Shipping / Delivery – Receipt.
1. Inform the Sales Department that you want to proceed with a change and state the returned and desired products.

2. You can also place an online order and in the comments field at the completion phase let us know that this is a change. In this way the products you want are bound, the new order is sent immediately and at the time of delivery you give the returned products to the courier.

Estimated Change Time 24-48 hours. Symbolic Charge Cost: 2.50 €

  1. Return in 2 phases / Return-Receipt-Shipping.
    You return the products you want to change at your own expense and with the courier of your choice and as soon as we receive the returned products we will send you the new order at our own expense.
    Estimated Change Completion Time: 3-8 days

    Product returns are only accepted within 14 days from the date of purchase. Necessary condition is the existence of a copy of the Retail Sales Receipt of your order. Products must also be returned in their original condition, along with their packaging and barcode tags.

For reasons that are purely hygienic, we can not accept changes to products that have been tested and belong to the following product categories:

  1. Women’s underwear
  2. Women’s top
  3. Men’s underwear
  4. Men’s top

Also no changes can be made if the packaging has been opened in the following product categories:

  1. Tights
  2. Socks

In case the above conditions are not met, the customer will be charged with all shipping costs.

For all changes the customer is charged only with the shipping costs while the company EFSTATHIADOU DIMITROULA EFSTATHIOS is charged with the cost of returning the products to the customer.

Replacement Warranty
All the products of the company EFSTATHIADOU DIMITROULA EFSTATHIOS meet strict quality criteria and are presented in the most objective way possible. If any of the products you choose disappoints you because it does not go with its presentation or shows a deviation in quality you can immediately request a replacement with another of your choice!

In any case that concerns changes or product returns you can contact our store in the following ways:

At sales@sopeachy.gr or through the special Product Return form.

Return Policy

The company supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily. Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

 

Product Returns due to delivery error

In all cases in which other than the sold goods are delivered, by type or quantity or there is a lack of property that has been previously agreed in writing with the company, the customer returns the products for inspection and detection of error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the company, as long as the method of return proposed by the company is observed.

Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the company itself provides the guarantee of good operation directly, the following applies:

  • The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period the replacement of the products is possible with an additional charge following a new agreement with the customer.
  • The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
  • The return of the products will be done by courier. The customer is charged with the shipping costs to the company and the company is charged with the shipping costs of the replaced product.
  • After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
  • If the defect is found, the product is replaced or the parties may withdraw from the contract of sale. In case of withdrawal, the refund of the original purchase is made in the same way as the initial payment of the customer to the company.
  • In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract with the customer without any responsibility of the company anymore. . The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the company store. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer.
  • In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer.

 
Money Return

  • Sopeachy.gr accepts the return of the price of any product after a relevant request within 14 days from the date of receipt of the product by the customer. In the case of a refund, the shipping costs of returning the product are borne by the customer. The returned product must meet all the conditions described in the event of a change.
  • Sopeachy.gr allows the return of products with a recipient charge (our charge). If the customer chooses this option then there is a symbolic charge of € 3.5

 

Returns of products that are considered defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

  • The product is received and checked to determine the defect reported by the customer.
  • Provided that they have been previously received and checked by the company, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, refund of the original purchase to the customer. The refund is made in the same way as the customer’s initial payment to the COMPANY.
  • In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the company’s responsibility. . The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the company store. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer.
  • The customer is charged with the shipping costs to the company and the company is charged with the shipping costs of the replaced product.
  • In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer.

 

Return of non-defective products – Right of unjustified withdrawal by the customer

The customer has the right to withdraw from the purchase contract within a period of fourteen (14) calendar days from the delivery of the products and, in fact, when there are many products in the same order from the delivery of the last, while when there is an obligation to deliver products at regular intervals from the delivery of the first. This deadline applies to all Member States of the European Union. The withdrawal is made under the following conditions:

  • This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
  • The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it arrives.
  • Following the declaration of withdrawal, the company is obliged to return the price received within fourteen (14) days of receipt of the products.
  • Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
  • The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case the price has been paid to the company by the Bank until the withdrawal and return of the item, the company will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the client. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store of the company from which he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
  • The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the range of 20% -30%. The company is entitled to agree with the customer its compensation and with mutual netting.
  • In the event that the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further notice to a total or partial set-off of this claim against the customer.
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